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Relationships Matter


HPBGO and Phone Operators Put Customers and Community First!


At High Plains Bank, which is employee owned and community driven, relationships are at the center of how and why we do business. We like to say that we’re “a different kind of bank” with a special commitment to high touch and personalized customer service. This philosophy extends to every aspect of our bank, whether you’re in contact with us in person, online, by chat, or on the phone. 

“We are in the relationship building business,” explains Brian Otteman, Chief Experience Officer and Flagler native. “While we continue to build the banking framework that empowers you to do as much banking and financial management for yourself as possible, we are also finding ways to make banking a human experience. We are prepared to assist you through secure chat in HPBGO, on the phone, or in person when you need us.”

Speak with a Real High Plains Bank Employee

When you phone us, or start a HPBGO secure chat conversation, we believe it is important you speak to a real person who is a High Plains Bank employee. The team members who work in our branches can get very busy and it can be challenging to serve the customer standing in front of them and answer phones at the same time. Team members in all five of our branch communities can support our branch staff when they get busy. We do not use a call center. 

We’d love to introduce you to a few of the incredible HPBGO chat and phone support team members who exemplify High Plains Bank’s compassionate problem solving, customer empowerment, and outstanding customer service. 

Our team aims to assist you as soon as possible M-F, 8:30AM-4:30PM through HPBGO secure chat, by phone at 800-984-0010, in person, or online. Our team of compassionate problems solvers are here to help!

Meet Our HPBGO Chat & Phone Support Team




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Heather Huck
Heather (HPBGO Chat Support) is part of our Keenesburg team and worked in the insurance industry for more than 20 years before joining High Plains Bank as a customer service representative. Heather is an active member of the Keenesburg community, serving as a member of the American Legion Post #180 and as secretary for the Keenesburg Chamber of Commerce.















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Isabel Granados
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Kary Bell
Kary (HPBGO Chat Support) has been with High Plains Bank since 2004. As a Flagler local, Kary feels a strong sense of alignment with High Plains Bank’s shared community values. She is passionate about providing excellent service and loves working with personal and business customers. 















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Marlys Kossman
Marylys (HPB Phone Support), a Flagler native, was a 2nd and 4th grade teacher with the Arriba-Flagler School district for 30 years. She retired from teaching and joined our team. Although she already knows many of you (or your kids!), she’s eager to meet the rest of you.
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Miriam Gudino
Miriam (HPB Phone Support) is a Longmont native. After beginning her customer service journey while still in high school as a head Guest Service Advocate at Target in Longmont, she now feels at home with High Plains Bank because of how the bank helps the community she calls home.
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Rose Hopman
Rose (HPB Phone Support) has 25 years of financial institution experience and is an outstanding resource for issues ranging from using online tools to money management insights.  Rose is vested in the Longmont community and has involved herself in many local nonprofits.  Rose prides herself on going the extra mile with customers, never rushing and values relationship building.