HPBGO and Phone Operators Put Customers and Community First!
At High Plains Bank, which is employee owned and community driven, relationships are at the center of how and why we do business. We like to say that we’re “a different kind of bank” with a special commitment to high touch and personalized customer service. This philosophy extends to every aspect of our bank, whether you’re in contact with us in person, online, by chat, or on the phone.
“We are in the relationship building business,” explains Brian Otteman, Chief Experience Officer and Flagler native. “While we continue to build the banking framework that empowers you to do as much banking and financial management for yourself as possible, we are also finding ways to make banking a human experience. We are prepared to assist you through secure chat in HPBGO, on the phone, or in person when you need us.”
Speak with a Real High Plains Bank Employee
When you phone us, we believe it is important you speak to a real person who is a High Plains Bank employee. The team members who work in our branches can get very busy and it can be challenging to serve the customer standing in front of them and answer phones at the same time. Team members in all five of our branch communities can support our branch staff when they get busy. We do not use a call center.
“Your time is valuable. We don't want any of our customers to have to wait, especially when you need us most," shares Diane Krause, Chief Operating Officer. "Personally, I find nothing more stressful than needing to call any business and not being able to talk with someone who will help me. That is why I'm so pleased to be able to have our friendly and capable team members answer phones across locations during regular hours. We've ensured that we've got you covered when you need us most!"
We’d love to introduce you to a few of the incredible HPBGO chat and phone support team members who exemplify High Plains Bank’s compassionate problem solving, customer empowerment, and outstanding customer service.
Our team aims to assist you as soon as possible M-F, 8:30AM-4:30PM through HPBGO secure chat, by phone at 800-984-0010, in person, or online. Our team of compassionate problems solvers are here to help!
Meet Our HPBGO Chat & Phone Support Team
Bonnie (HPBGO Chat Support) brings years of retail banking and customer service experience, and as a former High Plains Bank Longmont Branch manager, takes each individual’s needs into consideration as she works with them. Bonnie really enjoys meeting and helping customers from our various communities. She is community and family-focused and demonstrates compassionate problem solving on a daily basis.
Heather (HPBGO Chat Support) is part of our Keenesburg team and worked in the insurance industry for more than 20 years before joining High Plains Bank as a customer service representative. Heather is an active member of the Keenesburg community, serving as a member of the American Legion Post #180 and as secretary for the Keenesburg Chamber of Commerce.
Isabel (HPBGO Chat Support) brings 15 years of customer service experience to her role at High Plains Bank and loves helping people. In addition to being part of the HPBGO Chat Support team, Isabel serves as the branch manager for the Keenesburg branch. You might also recognize her as one of the team members in the bank’s “Be On Alert” fraud protection video.
Robin (HPBGO Chat Support) started with High Plains Bank in 2017, bringing with her more than a decade of outstanding customer service experience. Her friendly style is a perfect fit for the bank and as a Bennett resident, she loves the daily interaction with her neighbors and being part of the High Plains Bank compassionate problem solver team.
Rose (HPB Phone Support) has 25 years of financial institution experience and is an outstanding resource for issues ranging from using online tools to money management insights. Rose is vested in the Longmont community and has involved herself in many local nonprofits. Rose prides herself on going the extra mile with customers, never rushing and values relationship building.