using HPBGO app on mobile phone

Password Reset

Have you forgotten your password? You're not alone!

Whether you log in on your desktop or the mobile app, you may setup a new password using the "Forgot" link under the password field. Contact us if you are having any difficulty getting logged in. Your success is important to us.

NOTE: If you receive a "Your account needs attention" error trying to reset your password, or if you have tried logging in unsuccessfully more than 3 times in a row, you are likely locked out. Please contact us and we will help you get back on track.

Mobile Instructions

  1. Launch the application and click on "Forgot" under the password field. Enter your SSN, TIN, or EIN, and your account number.

  2. You will be prompted to enter a verification code to validate ownership of this device.

  3. Type in your new password and press Submit. The system will coach you to make sure your password meets our security requirements.

  4. You will be prompted to create a new passcode for this device (the passcode only works through the mobile application on the device it was setup on).

  5. If your phone supports biometric login methods (fingerprint or facial recognition), you will be presented the option to utilize those features.

  6. You will be presented a tutorial, feel free to skip or play. Once to the Dashboard, you are ready to go!

hpbgo logo
account recovery screen shot
hpbgo logo
HPBGO desktop recovery screenshot

Online Instructions

  1. Go to the HPBGO Login Page. Click on "Forgot" under the password field. Enter your SSN, TIN, or EIN, as well as an account number.

  2. You will be sent a verification code through the method of your choice. Enter the code and press Verify.

  3. Type in a new password, and then press Update.

  4. Once to the Dashboard, you are ready to go!