Customer Support Representative Position
High Plains Bank is hiring! Serving Eastern and Northern Colorado, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done.
We are looking for a positive and personable individual to join our Limon team as a Customer Support Representative, after completing 3-5 months of training at our Flagler location.
Your Mission
You are the heart of our Limon branch, helping customers with their needs and making a real impact on their lives. By building genuine connections, you go beyond traditional service, acting as a financial coach to empower them to make informed decisions and achieve their financial goals. Your positive attitude and eagerness to learn shine through as you grow within our supportive team.
What Sets You Apart
You are someone who truly loves helping others. You are a natural at building relationships and have a passion for delivering exceptional service. You thrive in a collaborative environment on a close-knit team that bonds through humor. Your communication skills are excellent, allowing you to tackle customer or team issues with patience and understanding. You're a resourceful problem-solver who quickly understands customer needs, asking thoughtful questions to find the right solutions. You see every mistake as a learning opportunity, and you are always looking for ways to serve and build relationships within the communities of Eastern Colorado.
Your Day-to-Day
No two days are the same as a CSR, and that's what makes it exciting! Communication with customers may be face-to-face, on the phone, or even in secure online chat. In addition to efficiently processing various types of transactions, you will skillfully identify and understand customer needs, knowing when to connect them with a specialized expert for specific questions. You will also be responsible for maintaining accurate records, balancing cash, and keeping customer support running smoothly. To protect both our customers and the bank, you’ll verify documents and be on the lookout for fraud. It's a team effort, where everyone pitches in, communicates openly, and anticipates each other's needs.
What you bring to High Plains Bank…
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Experience
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1 year of prior customer support experience
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Cash handling experience is a plus
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Past banking experience is a plus
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Qualifications
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High School diploma or equivalent
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Knowledge and Skills
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Excellent professional written and verbal communication skills
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Ability to multitask efficiently
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Spanish-speaking is a plus
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Familiarity with Google Workspace is a plus
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Accountabilities of the position…
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Key Accountabilities
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Deliver exceptional customer service
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Efficiently process transactions
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Practice effective communication
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Problem-solve and collaborate
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Adhere to bank policies and regulations
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Other Responsibilities
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Travel to support CSR teams in other branches as necessary
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We value initiative and encourage you to propose new challenges and areas for growth as you master your responsibilities
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What High Plains Bank brings to you…
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The opportunity to work for a community driven, employee owned business
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Highly competitive PTO, retirement and health care
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Opportunities for growth, development and learning
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Tuition Reimbursement
Target compensation range
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$17.00-$22.00 per hour based on experience and qualifications - other factors may be considered
Physical Requirements
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Prolonged periods of standing and working on a computer
Location and Schedule
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In person, at our Limon, CO location following 3-5 months of training in person at our Flagler, CO location
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8-5 Monday - Friday
High Plains Bank is proud to be an Equal Opportunity Employer
Member FDIC