Career Opportunities at High Plains Bank
Job Description: Customer Support Representative (Floating) Position
High Plains Bank is hiring! Serving Eastern and Northern Colorado, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done.
We are looking for a friendly, fun and enthusiastic Customer Support Representative to support our teams in Bennett and Flagler.
Your Mission
You are the heart of the branch in Bennett and Flagler, helping customers with their needs and making a real impact on their lives. By building genuine connections, you go beyond traditional service, acting as a financial coach to empower them to make informed decisions and achieve their financial goals. Your positive attitude and eagerness to learn shine through as you grow within our supportive team.
What Sets You Apart
You are someone who truly loves helping others. You are adaptable and resilient, ready to tackle any challenge that comes your way. You excel at collaborating with your team and supporting each other with a light-hearted attitude. You're a resourceful and patient problem-solver with excellent communication skills, allowing you to quickly understand customer needs and find thoughtful solutions. You see every mistake as a learning opportunity, and you are always looking for ways to serve and build relationships within the Bennett and Flagler communities.
Your Day-to-Day
Each day you'll focus on problem-solving with customers while helping them confidently use our digital tools. You'll connect through in-person visits, phone calls, and secure chat. Your daily tasks will include processing transactions, managing digital documents, handling account servicing, and assisting with wires, stop payments, and disputes. You'll be a trusted point of contact for our customers, readily providing assistance, solutions, and coaching to help them along their financial path.
What you bring to High Plains Bank…
Experience and Qualifications● One year of prior customer service experience
● High school diploma or equivalent
● Preferred experience in cash handling
Essential Skills and Knowledge
● Effective communication skills
● Problem-solving skills
● Ability to multitask efficiently
● Basic computer skills
Desirable Skills and Knowledge
● Experience in banking or customer support
● Familiarity with Google Workspace is a plus
● Spanish speaking is a plus
Accountabilities of the position…
● Key Accountabilities○ Deliver Exceptional Customer Service
○ Efficiently Process Transactions
○ Practice Effective Communication
○ Problem-Solve and Collaborate
○ Adhere to Bank Policies and Regulations
● Other Responsibilities
○ Travel between Bennett and Flagler Branches weekly
○ Travel to support CSR teams in other branches as necessary
○ We value initiative and encourage you to propose new challenges and areas for growth as you master your responsibilities.
What High Plains Bank brings to you…
● The opportunity to work for a community driven, employee owned business
● Highly competitive PTO, retirement and health care
● Opportunities for growth, development and learning
● Tuition Reimbursement
Target compensation range
● $17.00 to $25.00 per hour based on experience and qualifications - other factors may be considered
Physical Requirements
● Prolonged periods of standing and working on a computer
Location and Schedule
● In person, at our Bennet, CO location with weekly travel to our Flagler location
● 8-5 Monday - Friday
High Plains Bank is proud to be an Equal Opportunity Employer
Member FDIC
